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Now available online: Red Carpet Service


The University of Nebraska's Rural Initiative Red Carpet Service training course is now online, said Connie Francis, extension educator for the Rural Initiative.

According to the Nebraska Department of Travel and Tourism, an average summer tourist group of two or three people spends about $464 during a two-night stay in a Nebraska community, Francis said. If that same group visits one more attraction and stays an extra half-day, it will spend an additional $107.

Many face-to-face Red Carpet Service classes across Nebraska have helped Nebraska businesses and communities to garner that extra cash, Francis said. Now businesses across the state can access that learning online.

The course is structured around eight learning modules of about 15 to 30 minutes each, Francis said. The modules are self-paced. Participants can stop and return at any time, completing one or more modules at a time.

Potential learners include business owners and managers, front-line employees, chambers of commerce, visitors bureaus and economic development boards--anyone who meets travelers and tourists face-to-face.

UNL faculty members teach the online course, which uses a variety of teaching formats including activities, multiple choice questions and Internet links. The video format is fast-paced and fun, while teaching important skills to improve the level of service provided to guests in a community.

The course increases understanding of the contributions tourists make to the local economy, renews appreciation for the importance of front-line employees, improves customer service skills like giving directions or making recommendations and increases awareness of local attractions.

For more information about Red Carpet Service Online, contact Connie Francis, 308-385-5088 in Grand Island or Cheryl Burkhart-Kriesel, 308-632-1234 in Scottsbluff, or go online at http://redcarpetservice.nebraska.edu/.

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